Privacy Policy

1. Who We Are

QuickFixIT Pro ("we", "us", "our") provides computer repair, IT support, network setup, virus removal and data recovery services to clients in Edmonton, Alberta and surrounding areas. This policy explains what personal information we collect, why we collect it, and how it is protected.

2. Information We Collect

When you request a service through our website, by phone, or by email, we may collect:

• Your name, phone number, email address and service address
• Details about the device, equipment or issue you describe to us
• Your preferred appointment date and time
• Notes our technicians record about the service performed

We only collect the information needed to respond to your request and deliver the service.

3. How We Use Your Information

We use the information you provide to:

• Contact you to confirm, schedule, or follow up on your repair or service visit
• Provide the service you requested and keep an accurate record of the work done
• Send appointment reminders, invoices, or service updates
• Improve the quality and reliability of our services

We do not sell, rent, or trade your personal information to third parties.

4. How We Protect Your Information

Client request details are stored on a secure, password-protected system and are only accessible to authorized staff. Access to our internal dashboard requires a staff login, and sessions expire automatically after a period of inactivity. We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

5. Cookies & Website Analytics

Our website may use basic cookies or analytics tools to understand how visitors use the site and to improve our content and services. These tools do not collect sensitive personal information. You can disable cookies at any time through your browser settings.

6. Third-Party Services

We use trusted third-party tools, such as our online scheduling provider, to help manage appointments. These providers only receive the information necessary to book and confirm your appointment, and are bound by their own privacy and security practices.

7. Data Retention

We keep client and service records for as long as necessary to provide our services, meet legal or accounting obligations, and maintain a history of past work for warranty purposes. You may request that we delete information that is no longer needed for these purposes.

8. Your Rights & Choices

You can ask us at any time to access, correct, or delete the personal information we hold about you by contacting us at contact@quickfixitpro.com or (825) 767-2829. We will respond to your request within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when it was last revised.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach out to QuickFixIT Pro, Edmonton, AB - contact@quickfixitpro.com · (825) 767-2829.